Frequenty Asked Questions

Shipping

How much is shipping and handling?

All purchases are shipped throughout the continental United Sates via UPS ground shipping.  Shipping & Handling Charges: Up to $30 total = $7.50 S & H $31 to $150 = $15 S & H $151- $225 = $25 S & H $226- $300 = $35 S & H $301-375 = $45 S & H $376 and up = $60 S & H Please note that no orders will ship between June 13, 2013 and July 5, 2013. In general, most orders will be shipped within 7-10 business days, usually sooner, subject to product availability. An email will be sent with UPS tracking codes when the order is shipped. If you are interested in International Shipping, please email us directly for price quotes.

Will my order arrive in time for the holidays?

All holiday orders are shipped as quickly as possible, usually within a few days.  To check specific availability, please contact us directly at .(JavaScript must be enabled to view this email address).

Can I pick up my order and save on shipping?

Yes, you may pick up in my Exton with prior arrangements.  Please indicate at shipping that you would like to pick up and I’ll be in touch to work out details.  Your shipping costs will be refunded after you have picked up your order.

Photography

Are you available to do a personal photography session for my wedding etc.?

Photographers tend to have their specialties and taking photos in nature is mine.  For weddings, engagements, families etc., I’ll refer you to Pete Malone of 217 Photography.  His work is pictured in my “Personal” and “Signature” frames.

Donations:

Will you donate a NatureScript to benefit my charity?

We work hard to donate NatureScripts to many worthwhile causes and do so as much as we can.  We have found the need to limit donations to one to two per month due to increased requests.

Products:

What if an item is damaged when it arrives?

I take care to package items safely in bubble wrap and can guarantee that when an item leaves my hands it is in perfect condition. But accidents can happen in transit, if that’s the case please contact me as soon as you notice that an item is damaged, and I will work with you to resolve the issue as quickly as possible.

How big are the images?

Each letter is a 4” x 6” inch print.

Can I personalize the “Signature” (28x82) and “Personal” (20 x 20) frames?

Of course!  While it is not yet possible to personalize these in the DIY Designer, we are happy to work with you directly to help you create the NatureScript of your choice.  Personalization is an additional $25/frame.

All the frames look slightly different, what will mine look like?

All our frames are handmade by an Amish craftsman, each is unique and one-of-a-kind. That’s also why all sizes are approximate.

Can I return an item I’m unhappy with?

The bottom line is that we want you to be happy with your purchase. We accept returns for up to 10 days from the date your order is delivered. You’ll have to cover the return shipping (unless the item is damaged upon arrival in which case we’ll cover the return shipping too), but we’ll give you store credit or a refund for any item you want to return

Shopping problems:

Error message when trying to purchase

When I click add to cart or view cart, and error pops up stating: “The recipient of this shopping cart link is not an approved shopping cart user. Please review your selection and try again” This is usually means you have disabled “cookies” in your browser. The PayPal system requires cookies to be enabled and you need to do this via your internet browser preferences.

The cart isn’t working

Our cart system requires Javascript to be enabled, it’s generally enabled by default, but you may have turned it off inadvently - please verify that Javascript is enabled and attempt your purchase again.

Privacy & Security

Will you share/sell my information with anyone

Absolutely not, your information will never be shared or sold

Is my information safe

All transactions are handled by Paypal and conducted under a secure connection, you can shop with confidence

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